QR Code-Resetting before new phone purchase

Owned by Jennifer Cox
Last updated: Apr 17, 2024
2 min read

  1. For employees to set a new QR code on their own before purchasing a new phone, they can go into their ClassLink settings and change their verification method to SMS. (Image is only available to certain employees). 

  • Go to Settings, Security, click dropdown and change to SMS* and Configure, add phone number and Save. For Image, if available, click the black and white picture then choose any image and Save. This will now be their method to verify when logging back into SSO from any device after new phone purchase. 

*NOTE: SMS is not the recommended choice for verification as many of our campuses have poor cell reception. Use this as a temporary method.

 

  1. If employee wishes to change to Mobile Authenticator once they purchase their new phone, they must;

  • Redownload the Google Authenticator app, (Multi-colored Asterisk) app cannot be transferred from old phone, then login to SSO, using the verification method previously chosen, and set a new QR Code by going to;

  • Settings, Security, from dropdown choose Mobile Authenticator, click Configure and click Reset Authenticator. This will issue them a new QR code. They MUST do this on a computer and use the Google Authenticator app to scan the QR code. Do Not use your phone’s camera or the link will be broken to new MFA. 

 

NOTE: If they have not set this up ahead of time but are able to login to their SSO using an autosaved Password, they can still Reset Authenticator using above instructions.

 

**If they cannot auto login, please have them contact the Help Desk, help@conroeisd.net, for assistance.