PW Recovery Options (SSO) & How to Update

Open

• Login to your SSO (Do Not Use the ClassLink app), click your Profile in the upper right of your SSO home page.

• Make sure that your “Profile” is set to “Staff-2FA Secure” NOT “Group”.

  • If it is set to group, click Group, and in the dropdown click Staff-2FA Security, your apps will reload, now click the dropdown again and click Settings.

Open

• Click on the Recovery Tab.

• You will have two options for Password Recovery, Mobile Phone and Email.

  • If either of these says “Disabled”, it has not been setup yet.

• Choose which one you want to Add/Update by clicking the box

• If you are changing/updating your Email, either click Delete or add your new personal Email address, (DO NOT list your CISD Email) then click SAVE.

• You will receive an Email that you must open and click the link within the email to verify your account. This link WILL expire so please open the email immediately.

• If you are changing/updating your phone number, either click Delete or add your personal cell number and click Save. (DO NOT add your campus/department phone number)

• You will receive a Text code to verify your account. Enter this code in the Verification Code box and click “Submit”.

The RECOVERY Tab is also where you can Reset your SSO Password.

• Click the blue “Change Password” button.

• If you cannot remember your Old/Current SSO Password, please use the Reset PW Link, “Help I Forgot My Password”, on the ClassLink SSO Login page.