PW Recovery Options (SSO) & How to Update

Owned by Jennifer Cox, created
Last updated: Jul 16, 2024
3 min read

You must login to your SSO first to be able to make these updates.

  • Login to your SSO (Do Not Use the ClassLink app), click your Profile in the upper right of your SSO home page.

  • Make sure that your “Profile” is set to “Staff-2FA Secure” NOT “Group”.

    • If it is set to group, click Group, and in the dropdown click Staff-2FA Security, your apps will reload, now click the dropdown again and click Settings.

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  • Click on the Recovery Tab.

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  • You will have two options for Password Recovery, Mobile Phone and Email.

    • If either of these says “Disabled”, it has not been setup yet.

  • Choose which one you want to Add/Update by clicking the box

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  • If you are changing/updating your Email, either click Delete or add your new personal Email address, (DO NOT list your CISD Email) then click SAVE.

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  • You will receive an Email that you must open and click the link within the email to verify your account. This link WILL expire so please open the email immediately.

  • If you are changing/updating your phone number, either click Delete or add your personal cell number and click Save. (DO NOT add your campus/department phone number)

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  • You will receive a Text code to verify your account. Enter this code in the Verification Code box and click “Submit”.

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The RECOVERY Tab is also where you can Reset your SSO Password.

You will be required to enter your Old/Current Password before changing to a NEW PASSWORD.

  • Click the blue “Change Password” button.

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