Parent Portal Common Error Messages

Owned by Jennifer Cox, created
Last updated: Nov 22, 2024 by Yaddira Smalls
3 min read

Conroe ISD programs must use Chrome or Edge as the internet browser, do not use Safari.

No Longer Called PAC (Parent Access Center). Old PAC now inside Parent Portal as an app.

Any updates made in eSchool will update overnight before parents can register or see changes the next day.

Common Error Messages when Registering:

  • When trying to create a new Parent Portal account and you receive this message;

    • Email is not listed 1st in Child's Registration Information. Campus Registrar needs to separate into PG1 and PG2 so both parent emails are listed as Priority.

    • Email address is not listed at all in their child’s registration information.

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  • If a Parent created a PP account with one email in registration, then changed that email in registration after registering for a PP account, they will no longer have access with the first email they registered for an account with, that email will no longer be associated with their student.

 

  • Duplicate account/email exist in another school district.

    • Registrar should email the Help Desk specifying this Error so ClassLink can be notified to purge the duplicate email address.

  • Student SSO linked to parent email has not logged in yet. (This parent email has not been activated as there are no active student accounts) 

    • Student must be notified to login to SSO before parent can register for a Parent Portal account.

  • This message appears when trying to register with any ISD email address. 

    • Registrar must update the parents Email to a personal email address.

    • If not “Linked” in eSchool, Registrar should use the “Link” feature which will update all sibling emails at any campus.

  • Parent CANNOT use Safari to register or Login to Parent Portal.

    • It continues to go back to the sign-in page, or they do not get a one-time password, etc.

  • Parent Portal users must use Chrome or Edge as their internet browser.

Common Parent Issues After Registering/Logging In:

  • Use the Link feature in eSchool registration to update Parent Email to all Siblings.

  • Contact Each campus Registrar to update registration information to Email used to create PP account.

  • Parent email is listed “2nd” under PG1 or PG2. It must be Primary under either.

  • If parents email is listed first under PG1 (Primary Email) and also first under PG2 (Primary email), they will have “two accounts” for that student.

  • One email needs to be removed. Should be replaced with the other parents email address.

  • If a Parent created a PP account with one email in registration, then changed that email in registration after registering for a PP account, they will no longer have access with the first email they registered for an account with, that email will no longer be associated with their student.