Who Can Help & What Form to Submit
- Jennifer Cox
All employees can submit an Eduphoria Help Desk Ticket or Formspace Request to resolve technical or Access issues.
If your Campus Tech cannot fix, they should Re-assign tickets to District Network Tech.(** Assign to District Tech)
Devices/Network Issues
Technical Device Issues - Employee should Submit an Eduphoria Help Desk ticket under Device Category, and Type. Printers, projectors, computers & attached devices, etc. .**
Wi-fi Issues -Employee should submit an Eduphoria Help Desk ticket > Wireless Network Issues **
Technology Setup - Campus Tech or District Tech - Eduphoria Help Desk ticket > Computing Devices. Including peripherals, and Apple TVs, iPads, etc.
Ordering More Devices - Ask your Campus Administrator.
Logins/Program Contacts
SSO Login Issues: Locked Out/Reset Password
Employee - Use the “Help I Forgot My Password” link from the SSO Login page.
Student - Only Teachers of Record can use the Backpack Icon to set temporary PWs for their students.
UKG/Kronos - Ask Campus Administrator. This employee varies depending on campus.
Who is the Campus Tech - Ask Campus Administrator. This employee varies depending on campus.
When to contact a District Tech Coach - Questions about programs or software usage, Class Instruction. NOT for login or technical issues.
Apps/Software
Software Issues - Eduphoria Help Desk ticket: - Computing Devices > Software
Campus Learning Programs - Campus Coaches. Anyone can submit an Instructional Software Review form in Eduphoria Formspace.
New Learning Software - “Reviewed Software List” app in SSO. Then check with Campus Coach, Librarians, Campus Administrator. Eduphoria Formspace Request > Instructional Software Review.
Employee Program Access - See available Program Request Forms in Eduphoria Formspace.
Websites/Blocked - Eduphoria Help Desk ticket > Website Block/Unblock