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Employees can add or change Multi-factor and Recovery options at any time in |
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Settingsonce logged into their SSO |
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Choose one option: (see example examples a,b,c).If you have been locked out of your SSO, email help@conroeisd.net or dial 936-709-SOLV Click Here.
Click your profile in the upper right-hand corner, select your profile should be set to Staff 2FA option (secure/relaxed), then click Settings. Choose either Recovery or If it’s on Group, select Staff 2FA and your apps will reload. Choose Security
For multifactor options, locate the “Security” “Security”Â
Mobile Authenticator users (who have access to their SSO) can add a new phone or device under “Security”. (If a saved device has exceeded 30 days and the user does not have access to the SSO, Help Desk will need to reset the Multi-factorcontact the Help Dek for assistance.)
Select Mobile Authenticator and click configure Â
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Click Reset Authenticator. (Open the Google Authenticator app on your new device. This app cannot be transferred from your old phone. Delete andDOWNLOAD NEW GA APP. (Click on Get Started OR , Use Authenticator Without an Account then the Plus symbol and let the App download then open your camera.)
This is the only authenticator app approved for use by Conroe ISD.Â
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Click Reset Authenticator. Scan your new QR code with app only, (DO NOT use your phone’s camera) enter your verification code, and click Save.Â
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b. Mobile SMS (text message) users can delete and update phone numbers in BOTH “Recovery” and “Security”
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Delete old phone number and add new number. Click Save. Your phone will receive a text message. Enter the code under Verification Code; then click submit.
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c. Image users (this option is not available to all users)Â can click the current image for a full display of images (this option is not available to all users)Â , or those who wish to change their current MFA option to Image, if it is available to them.
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**If you cannot access your SSO from a device that your SSO password is autosaved ondo not have your PW autosaved and cannot login to your SSO, please contact the Help Desk for assistance. help@conroeisde.net Please give them specific information, screenshots if available, and always include your CISD Username and 6-digit EIN.