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Click your profile in the upper right-hand corner, select your profile should be set to Staff 2FA option (secure/relaxed), then click Settings. If it’s on Group, select Staff 2FA and your apps will reload. Choose either Recovery or Security
For multifactor options, locate the “Security”
Mobile Authenticator users (who have access to their SSO) can add a new phone or device under “Security”. (If a saved device has exceeded 30 days and the user does not have access to the SSO, contact the Help Dek for assistance.)
Select Mobile Authenticator and click configure
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Click Reset Authenticator. Scan your new QR code with app only, (DO NOT use your phone’s camera) enter your verification code, and click Save.
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b. Mobile SMS (text message) users can delete and update phone numbers in BOTH “Recovery” and “Security”
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c. Image users (this option is not available to all users) can click the current image for a full display of images.
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**If you do not have your PW autosaved and cannot login to your SSO, please contact the Help Desk for assistance. help@conroeisde.net Please give them specific information, screenshots if available, and always include your CISD Username and 6-digit EIN.