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How to Submit a Canvas Help ticket from your SSO or the Canvas Login Page.
Log into your Canvas account in the SSO
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Once in Canvas, enter the assignment/page/quiz in which you are having an issue, then Click the “Help” tool located in the left margin, then click report a problem. (Doing this will send the exact page URL location that will help our support team troubleshoot your issue.) This tool is available to all Canvas users.
File a ticket for a personal response from our support team. To better assist you, please provide a detailed description of the problem. Include information such as Course Number, Course Name, Assignment, Instructor, etc.
The Canvas Course Number is located in the URL, providing this number is always good practice.
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Canvas ticket responses can be located in your SSO Outlook Email.
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REPORT A PROBLEM EXTERNALLY: If you are unable to access your SSO, a ticket can be placed from the main Canvas login page. |
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Click Help then Report a Problem and continue with the same instructions above making sure that you provide the email associated with your Canvas account, so that our support team can follow-up.
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To report an issue with Canvas, follow the steps below depending on whether you are logged in via your Single Sign-On (SSO) or directly from the Canvas login page. |
Submitting a Help Ticket from the SSO (Preferred Method)
Access your Canvas account through the app in your SSO using either Chrome or Edge as your browser. Once logged in, navigate to the specific assignment, page, or quiz where you're experiencing the issue.
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On the left-hand menu in Canvas, click the "Help" button, then select "Report a Problem". This will automatically include the URL of the page you were on, helping our support team troubleshoot more effectively.
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Provide a detailed description of the issue you’re facing. For faster resolution, include information like:
Course Number (found in the URL)
Course Name
Assignment/Quiz Name
Instructor’s Name
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You will receive responses from the Canvas support team in your SSO Outlook email.
If you need further assistance, simply reply to the email thread. You don’t need to submit a new ticket; replying will reopen the case for continued support.
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Submitting a Help Ticket Without Access to SSO (External Method)
If you cannot access your SSO, you can still submit a help ticket from the Canvas login page:
Visit CISD Homepage and select the Employees option, then Canvas LMS.
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Click Help at the bottom of the login page.
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Select Report a Problem and follow the instructions. Be sure to include the email address associated with your Canvas account, as the support team won’t be able to contact you without it.
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