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A: You must have a personal email address listed as primary at your child's school and register for a Parent Access Portal account associated with that same email address first. Once your Parent Portal account is set up, you can access Canvas through your Parent Portal. |
Q: I have a Parent Access Portal account but forgot my password?
A: Go to https://pac.conroeisd.net/ and Conroe ISD Parent Portaland enter your email address select “Forgot Your Password?” and your a temporary password will be emailed to you.
Q: I’m using my Parent Access information and I cant get in, I get “Invalid username or password” message?A: You can go to https://pac.conroeisd.net/ and use the forgot password link to have the password emailed to you. You must capitalize the passwords exactly as it is stored.Q: Who do I contact if I have questions about Parent AccessPortal?
A: Your child’s student’s campus should be able to assist you with any Parent Access Portal questions.
Q: I know my password and I still can’t log in to my Canvas account, what do I do?
A: On the log in page for Canvas click on “Help” you can select “Report a Problem” and submit the problem. The technology department monitors all submitted tickets. They will respond to the email submitted on the ticket. Please include the email used for the your Parent Access Portal account and student’s names.
Q: I’m logged in to Canvas, now what can I do?
A: Select “Help” then “Conroe ISD Canvas Parent Handout/Guardian Information” this will download open a guide page to help you get a little familiar with Canvas.
Q: I have 21 courses between my 3 children. Why can’t I see all of the courses on the calendar?
A: If the courses are published (made available by the teacher) then you will be able to view any content the teacher has created on the calendar. On a computer you can view up to 15 courses, confirm that they are selected (calendar is color coded) but on the app there is a limit of only 10. Another reason could be that some teachers may not be utilizing the calendar.
Q: I changed my password in Parent Access (PAC) and I still can’t log in to Canvas, why?
A: It takes 24 to 48 hours to update the information to Canvas, if after that time you still can’t log in then please submit a ticket by selecting “Help” then “Report a Problem”.
Q: Why don’t I see courses for my child?
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A: To check which children you are observing select “Account” then “Profile” then “Observing”, the page will list all the children you are currently observing. If you have a child missing from the list the select “Help” then “Report a Problem”, give details of the issue and someone will respond with information.
Q: Why are there no events on the calendar when I log into the app?
A: On the app you can only view events on the calendar for courses that are published (made available) and selected to be viewed.
Q: I am observing all my children but don’t see all the courses?
A: You will only be able to view courses that have been published (made available ) by the teacher). To check if the courses are published or not select “Courses” then look for “All Courses” (at the very bottom top of the courses listedpage). You will see all courses listed, only those that have “Yes” under the “Published” column are available to view.
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Q: I have multiple children, how do I navigate between them?
A: To filter your dashboard by student, click the “Student” drop-down menu on your dashboard, then click the student’s name. You will only be able to view courses that have been published (made available by the teacher) for your student.
Q: I have 21 courses between my 3 children. Why can’t I see all of the courses on the calendar?
A: If the courses are published (made available by the teacher) then you’ll be able to see any content the teacher has added to the calendar. On a computer, you can view up to 15 courses and confirm their selection through a color-coded calendar. However, the app only supports up to 10 courses. Additionally, some teachers might not be using the calendar feature.
Q: Why are there no events on the calendar when I log into the app?
A: On the app you can only view events on the calendar for courses that are published (made available by the teacher) and selected to be viewed.
Please report a Canvas problem by submitting a "Help" ticket, and encourage your students to do the same. This will expedite assistance and helps us identify the issue.🙂
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