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How to Reload Chromebook Policies

  • This can sometimes help CBs that are having WIFI issues.

  • EDU WIFI is pushed to Chromebooks via a profile so connecting to another WIFI like Guest WIFI or connecting the CB directly to the internet should fix the issue of the CB getting the EDU policy back.

    • If it does not then you can force the CB to reload its policies by following the steps here.

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Login to the CB and Open a new Browser Tab

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In the address bar type chrome://policy and hit Enter

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On the page that opens click on Reload Policies once or twice and then click Sign-Out to sign out of the CB and go back to the login screen.

  • The CB should now connect to EDU WIFI correctly.

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If you have tried everything on the list including the Advanced section, then send the CB in for repair because there is probably a deeper issue going on.

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Submit a help desk ticket for this CB saying that the CB is unable to connect to WIFI and send it into repair.

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