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If you're having trouble accessing Google Drive in Canvas, you may need to reauthorize it. Follow these steps to resolve the issue: |
Open an Incognito Window (PC Users)
If you
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're on a PC, open a new
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Incognito window in
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Google Chrome
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.
(
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...
If you're using a Chromebook, you can skip this step and move to the next one.)
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Sign in to the CISD SSO Portal
Go to the CISD Single Sign-On Portal
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and log in
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with your student account.
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Check Google Drive
Before opening Canvas, make sure you’re signed in to your @studentmail.conroeisd.net account
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in Google Drive. This will ensure everything is synced.
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Open Canvas
Once you're signed in to Google Drive, go back to the CISD SSO Portal
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and
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click on Canvas to open
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it.
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Click on Account > Click on Settings
Go to Account Settings
In Canvas, click on Account in the top left corner, then select Settings from the menu.
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Remove
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Old Google Drive
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Connections
In the Settings menu, look for any old Google Drive connections. Click the delete icon next to them to remove these connections.
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Reauthorize Google Drive
Under Other Services,
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find Google Drive
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and click on Authorize Google Drive Access
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.
Choose your @studentmail.conroeisd.net
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account from the
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list, then click Allow to grant access.
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Sign Out and Re-sign In
To clear any remaining connections, go to a course where
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your teacher
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uses Google Drive
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.
Click on Google Drive
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in the course menu, then click the x to close the file picker.
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Finally, click Sign Out.
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Reauthorize Again
After signing out, click the Authorize button
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A pop-up window for the Google Drive LTI by Canvas log in will appear. Select your CISD student email account only! username@studentmail.conroeisd.net
If a personal account email appears here, remove it and type in your @studentmail@conroeisd.net email address.
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Click Allow for Google Drive LTI by Canvas to access your CISD student Google Drive.
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You can now navigate to your course with a Google Cloud Assignment and open the assignment to access and complete your work.
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and follow the prompts. When the pop-up appears, select your @studentmail.conroeisd.net email (do not select a personal account). Click Allow for Canvas to access your Google Drive.
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Access Your Google Drive Assignments
You should now be able to open any assignment in Canvas that uses Google Drive and start working on it.
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If you're still having trouble in Canvas, please reach out to your teacher or use the following link to report the issue: How to Report a Problem in Canvas. |