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  1. File a ticket for a personal response from our support team. To better assist you, please provide a detailed description of the problem. Include information such as Course Number, Course Name, Assignment, Instructor, etc.

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The Canvas Course Number is located in the URL, providing this number is always good practice.

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REPORT A PROBLEM EXTERNALLY: If you are unable to access your SSO, a ticket can be placed from the main Canvas login page. 

 

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  1. Click Help then Report a Problem and continue with the same instructions above making sure that you provide the email associated with your Canvas account, so that our support team can follow-up.

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😀 Thank you for taking the time to view this help document! If you encounter any issues, please use the “Report a Problem” option in the Canvas Help menu.