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Canvas ticket responses can be located in your SSO Outlook Email.
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You can communicate with your personal support team by replying to your email. If you have questions or continue to have issues with a closed/open/pending case, it is not necessary to submit a new ticket. Replying to the email thread will reopen your case.
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REPORT A PROBLEM EXTERNALLY: If you are unable to access your SSO, or are a Parent, a ticket can be placed from the main Canvas login page. |
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Click Help then Report a Problem and continue with the same instructions above making sure that you provide the email associated with your Canvas account, so that our support team can follow-up.
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Thanks for visiting, you can “Report a Problem” from the Canvas Help menu.